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Information preferences of medical patients: a quantitative and qualitative perspective
Åström K, Carlsson J, Bates I*, Webb D** and Duggan C**
Department of Biopharmaceutics, Uppsala University, PO Box 586, S-751 23 Uppsala, Sweden,
* School of Pharmacy, University of London, 29/39 Brunswick Square, London, WC1N 1AX and
** Academic Department of Pharmacy, Barts & the London NHS Trust, West Smithfield, London EC1A 7BE.
Introduction
Today's focus within health service development is to effectively
target pharmaceutical care. In addition, there is a need to further
explore the patient's perspective of disease and treatment. In this
context, a 12-item quantitative scale, the Intrinsic Desire for
Information (IDI), was originally extracted, using factor analysis,
from a larger 50- item questionnaire administered to 501 patients
exploring patient's desires for medical information1. This present
study aims to refine and validate the IDI scale through a novel method
of interfacing quantitative and qualitative data in a further patient
sample, to develop a potentially valuable tool to predict the specific
drug information needs for individual patients.
Methods
Patients in three London teaching hospitals were interviewed at the
bedside (n = 299) using the 12-item IDI scale and a series of open
questions concerning patients' information preferences. Responses to
the latter were transcribed into QSR NUD*IST software for qualitative
coding and analysis. This resulted in an index of coded themes which
described the amount and perceived purpose of drug related
information. Demographic data were recorded, which were interfaced
with the index.
Results
The IDI-scale was subjected to secondary factor analysis using
principal components extraction and oblique rotation, which suggested
the existence of two secondary factors; a 5-item factor (F1)
describing the "extent of information desired" and a second
3-item factor (F2) describing an "inhibited desire for knowledge
about illness/drugs". Reliability analysis for F1 showed
coefficient alpha=0.7 and for F2 coefficient alpha=0.5. The mean
factor scores for F1 and F2 were used for a dichotomy split into
"high score" or "low score" for each case. Factor
1 showed significant correlations with F2 (r=0.23, p<0.01); age (r=
-0.43, p<0.01); and school leaving age (r= 0.274, p<0.01). The
derived factor scores were imported into the coded qualitative index
for further analysis. The "high scorers" emphasised the
amount and quantity of factual information wanted, supporting the
validity of the extracted factor F1. Whilst the "low
scorers" sometimes wanted information, they more often expressed
anxieties and wanted reassurance of the drug's benefits. This
contrasts with the more pro-active tendencies of the "high
scorers", who did have concerns, but generally not the emotional
dimension of the "low scorers". Factor 2 relates more to
the behavioural aspects of information needs with the qualitative
analysis suggesting that F2 is more concerned with 'knowledge' as an
issue, and the individual's concept of knowledge, rather than
propositional information or data. This dimension is reflected in F1
but as a discrete 'quantitative' construct.
Discussion
The methodology employed in this study involved importing quantitative
summative demographic data into a qualitative data base and re-
analysing both the quantitative and qualitative data at this
interface, to validate the quantitatively derived scales. Age seems to
be a predominant factor associated with patient desire for
information, although our data suggest that educational and socio-
economic status is also influential. Factor 1, "the extent of
information desired" may have value in targeting receptive
patients, or in identifying those who may be refractory to drug
information. Both factors need further validation and testing in
clinic, particularly with reference to deeper demographic
characteristics. The refined tool will help to increase quality in
pharmaceutical care by more effectively targeting pharmacy services
founded on evidence based results.
Reference
- Duggan C., Bates I. "The development and evaluation of a survey tool to explore patients' perceptions of their prescribed drugs and their need for drug information". International Journal of Pharmacy Practice. 2000 (in press).
Presented at the HSRPP Conference 2000, Aberdeen
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