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Potential avoidance of attendance at A&E through access to community pharmacy services
Bednall R, Davies G, McRobbie D Pharmacy Department, St. Thomas' Hospital, Lambeth Palace Road, London, SE1 7EH, UK
Introduction
Several studies have demonstrated that 25-40% of Accident and
Emergency (A&E) department attendances are for conditions that
could be managed by the patient's general practitioner. The number of
these who could be appropriately managed by a community pharmacist has
not previously been established.
Aim
To establish the frequency with which patients attend the A&E
department of St. Thomas' Hospital with problems that could be managed
by a community pharmacist.
Methods
A cross-sectional, retrospective review of A&E records for adult
patients (>16 years) was conducted during the first two weeks of March
1999. Using recognised criteria, patients suitable for 'Primary Care'
management and/or patients presenting with 'Drug Related Problems'
were identified. From these groups, those patients who would be
appropriate for community pharmacist management were further
classified. Data was collected using a form suitable for scanning into
a Microsoft Access database and validated by appropriate personnel
using the same criteria. Results were analysed on an intention to
treat basis. Appropriate statistical analysis was applied.
Results
During the study period 2636 adult patients attended the A&E
department of St. Thomas' Hospital. Results were calculated on an
'intention-to-treat' basis demonstrated that management by a
pharmacist was considered possible in 8% of attendances (95% CI
6.8-8.9). The most commonly presented conditions were in the category
of 'Upper Respiratory', 'Gastrointestinal' and 'Pain'. The range of
symptoms presented reflected those previously recognised in the
literature.
Conclusion
A pharmacist could manage an estimated 8% of adult attendances at St.
Thomas' A&E department. The opportunity to extend the role of the
pharmacist within the A&E department should be explored.
Presented at the HSRPP Conference 2000, Aberdeen
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